You will be receiving verification email soon. Please check your Junk/Spam folder if you don't see email in your inbox
These Terms of Service (the "Terms") govern the relationship for all services ordered or purchased by a customer (the "Customer") and for the services the Customer agrees to subscribe to from VISTADIAL Communications, (hereinafter referred to as "VISTADIAL"). All terms herein shall form part of the Service Agreement(s), from an order form acknowledged and/or executed by the Customer to acquire services (the "Services") from VISTADIAL to be delivered to or provisioned at a customers' premises as stated by the Customer within the order form, subscription or service agreement (the "Customer Premises"). These Terms shall govern the relationship between VISTADIAL and the Customer whose name appears on the Service Agreement, subscription, registration or order form, whether in paper or online via the Internet or other electronic means (collectively, the "Agreement") and the terms shall apply to every Service VISTADIAL offers, unless otherwise specified. The details of each service the Customer receives from VISTADIAL, shall be covered in a separate Service-specific agreement, order form or subscription and shall be deemed to be appended to these Terms and identified as being incorporated herein if so appended.
VISTADIAL's network is connected to other local Canadian carriers, telecommunication service providers or their agents/resellers that offer service in VISTADIAL operating territory.
This agreement may be changed and updated from time to time by VISTADIAL and VISTADIAL will post an updated version on its website available at www.vistadial.com/termsofservice
Once provisioned or in the process of being provisioned, the Customer shall be responsible for payment of the Services for a minimum of 12 Months and shall continue until terminated by the Customer or termination by VISTADIAL for any other reason set out in these Terms. VISTADIAL may adjust any charges pertaining to the Services without prior written notice.
You may cancel Your Service(s) at any time, provided You give VISTADIAL thirty (30) days prior written notice. Upon cancellation of such Service(s), You will remain responsible and agree to pay all charges which are owed to VISTADIAL until the effective date of Your cancellation.
If termination by the customer occurs before the minimum 12 months service period, for any or all services, a Termination Charge equivalent of 3 months of the particular service(s) will apply.
In offering the Services to the Customer, VISTADIAL offers no guarantee of service delivery date or warranty of merchantability on the service date requested by the Customer. The Customer acknowledges that VISTADIAL shall not be liable to the Customer for any delays in delivering the Services or attempting to deliver the Services. The Customer also acknowledges that there are limitations and restrictions on the Services and, accordingly, the Services will only be provided to the Customer where technology permits and are subject to availability of service. Internet speeds are not guaranteed and may vary depending on Internet traffic and other factors. If for any reason, VISTADIAL is unable to deliver all or a portion of the Services, VISTADIAL reserves the right to:
For greater clarity, adjustment to Services or cancellation of an unavailable Service shall not affect the remainder of the Services being provided pursuant to this Agreement and the application of such terms and conditions to the remainder of the Services shall not be affected and, Customer shall have no right to terminate the Agreement based on a claim for a particular Service being adjusted, unavailable or reduced, except as otherwise expressly set out herein. Our services automatically adjust to measured QOS, for example, an Audio/Video call will fallback to audio only where the internet transmission is inadequate. In this case, the reduced service will be not be considered grounds for cancellation. The Customer accepts that any delays in the establishment of phone line transfer from another carrier, internet connectivity issues, local area networking issues, DNS services, modem or router issues, etc, to be ancillary to that part of the Services which are Internet connection bundled Services and such delays in this process will not defer the initiation of billing for the Services.
VISTADIAL may reduce, terminate or suspend the Services at its option to the Customer including, but not limited to the following circumstances:
If the Services are terminated as aforesaid, and are subsequently restored to the Customer for the same or new Services, the Customer will be charged a new installation charge of $125.00.
Upon the expiration or termination of this Agreement, the Customer shall be obligated to fulfill all obligations or liabilities arising prior to such termination any and all costs we incur to collect such amounts, including, without limitation, collection costs and legal fees and expenses.
In the event of a suspension or termination of VISTADIAL Services, all features and Services, and applicable phone numbers may be suspended or terminated. A suspension or termination of the Services will not affect the Customer's obligation to pay any amounts owed to VISTADIAL, before, during or after the suspension or termination. An administration fee may be levied in order to reconnect the Services following a suspension or termination of the Services.
For safeguard purposes, VISTADIAL protects its customers by automatically blocking long distance in Canada, Continental United States, non-continental calls (Hawaii, Puerto Rico, Alaska) and international calls. You the customer, must give permission to release long distance services.
While VISTADIAL makes every reasonable effort to identify and avoid long distance fraud, the Customer is responsible for the calls originating from or accepted on the Services or the telephone line(s) and any charges associated therewith. Therefore, it is the Customer's responsibility to inform all users of the Customer's telephone lines at Customer's Premises that are subscribed for and acquired by the Customer and for all calls dialed on or accepted on the telephone line or Services to be aware of the risks associated with use of the Services. PLEASE BE AWARE that Long distance fraud or hijacking can occur when the Customer dials a number or accepts a call that is intercepted by a third party with the intention of making fraudulent use. The Customer is solely responsible for the use, for allowing others to access and to safeguard the use of all equipment located at the Customer's Premises and for the use of the Internet connection for Services subscribed for from VISTADIAL.
VISTADIAL also blocks access to 900 and 976 series pay numbers by default. Customer's may call VISTADIAL Customer Care and provide written authorization to release these numbers for use and to remain unblocked on their telephone line(s). Administration charges will apply for requests to unblock, block and for any subsequent similar requests.
In the event that the Customer requests a re-termination of its circuit (relocate the termination point of the telephone company's dedicated leased line at the Customer's premises), the Customer will be responsible for all fees assessed by VISTADIAL.
VISTADIAL will not be responsible for any disruptions to the Services caused by any such re-termination.
In the event that the Customer requests a change to another Internet Service Provider (ISP), the Customer will be responsible for all fees assessed by VISTADIAL and the telephone company. VISTADIAL will not be responsible for any disruptions in Services caused by a change in ISP.
"Unlimited Plans" are subject to a 3500 minutes use per month. You agree VISTADIAL may monitor your account for misuse and if VISTADIAL determines misuse, VISTADIAL may terminate the service or switch you automatically to another service. In any event any charges occurring from this misuse, will be the responsibility of the subscriber.
Credit Approval. Provision of the Services is conditional upon VISTADIAL being satisfied with the results of an investigation of the Customer's credit worthiness and being satisfied with the results of such credit checks. The Customer's acceptance of the Services signifies the Customer's approval, authorization and acceptance of VISTADIAL's initial and continuing credit review and approval. For clarity, by execution of the Agreement, a subscription, a registration, an acknowledgement or a work order form in paper, online via the Internet or other electronic means, the Customer expressly authorizes VISTADIAL and those acting on its behalf, from time to time, to the release and retention of any and all information necessary to investigate and complete a credit review to establish creditworthiness and the right to make current and ongoing inquiries about the Customer which are necessary to establish and maintain good credit with VISTADIAL; and to the receipt and exchange of information about the Customer with credit or consumer reporting agencies. The Customer authorizes VISTADIAL and credit and reporting agencies to release; share or exchange reports about the Customer to VISTADIAL for the purpose of establishing this credit. Customer credit information will not be made public to any party other than the Customer and credit reporting agencies.
Criteria for Security Deposit requirement. VISTADIAL reserves the right and may require a security deposit at any time if the Customer:
VISTADIAL will inform the Customer of the reason for requiring a deposit and the amount of the deposit and will advise the Customer of the possibility of providing an alternative to a deposit that may be acceptable, such as arranging for third party payment, a bank letter of credit or a written guarantee from a third person whose credit is established to the satisfaction of VISTADIAL. Otherwise, VISTADIAL reserves the right to limit or suspend Service(s) which are considered to be a default under these Terms or a breach of the Agreement by the Customer, and the Customer may be subject to cancellation penalties in such event.
VISTADIAL reserves the right to alter this policy from time to time. For the most up to date policy visit www.vistadial.com/acceptable-use-policy.
The following restrictions apply to the provision of the Services:
Illegal Use. The Services are not to be used for any unlawful or illegal purpose. The use of the Services by the Customer shall comply with all applicable government codes, ordinances, laws, rules and regulations.
Sharing / Reselling of Services. The Services are not to be shared or resold to any party, except with the written consent and agreement of VISTADIAL, or where such resale or sharing may cause VISTADIAL to violate the terms of its interconnection or other arrangements with other carriers or the rules and regulations of CRTC.
Violation of System/Network Security. VISTADIAL reserves the right to pursue civil or criminal action against the Customer and to cooperate with law enforcement in actions including:
If the Customer is involved in a security violation investigation, an “Investigation Fee” of not less than $50 will be charged to the Customer’s account for the second security violation and may result in immediate suspension or termination of Customer's account.
Third Party Use of Services. The Customer shall not permit third parties to use the Services, including without limitation, initiating any transmission from the Customer's Premises, and the Customer shall not itself initiate any transmissions from the Customer's Premises on behalf of any third party, except where such initiation or transmission comprises part of the primary business of the Customer to resell VISTADIAL Services and with the prior written agreement of VISTADIAL.
Proprietary Rights of VISTADIAL. All software (if any) provided to the Customer by VISTADIAL, shall not be copied, distributed or sub-licensed. Except with the prior written agreement of VISTADIAL, the Customer shall not use the Services to upload, post, publish, transmit, reproduce or distribute information, software or other material obtained through the Services which is protected by copyright, or other proprietary right, or derivative works with respect thereto, without obtaining the written permission of the copyright owner or right holder. The Customer shall not, except with the prior written agreement and consent of VISTADIAL, re-sell or attempt to re-sell the Services or use the Services for the operation of an Internet service providers' business or any other business which competes directly or indirectly with VISTADIAL or operate a server in connection with providing the Services to a third party, including mail, file, gopher, news, chat, telnet, web or host configuration servers, multimedia streamers or multi-user interactive forums.
Email, Usenet and Voice Mail Facilities. The Customer shall not use the Services to send unsolicited messages including advertising and information announcements or post the same or similar messages to one or more newsgroups or for mass distribution, including cross-posting or multiple-posting, bulk mailing, and junk mailing, also known as "Spam", chain letters or pyramid schemes schemes (which actions shall be hereinafter referred to as "SPAM").
If a recipient asks the Customer to stop sending SPAM, (whether by fax, voicemail or e-mail), then the Customer must immediately suspend delivery and not send any further messages to that person or persons. In addition, the Customer shall not use any third party entity or entities that sends, redirecst or posts Spam on the Customer's behalf to advertise services that are hosted by or connected to the VISTADIAL Internet network. The Customer must also refrain from posting advertisements in newsgroups whose Frequently Asked Questions (FAQs) / chargers explicitly prohibit it. It is the Customer's responsibility to be aware of such restrictions particular to different newsgroups.
SPAM is strictly prohibited. VISTADIAL has a ZERO TOLERANCE policy toward SPAM and VISTADIAL will take steps to limit the Customer's use of VISTADIAL services and the VISTADIAL Internet network in the event the Customer does not abide by this policy or inadvertently allows its computers and or persons using the Customer's computers, facilities and equipment to generate, send or redirect SPAM. The Customer hereby agrees to permit VISTADIAL to take whatever steps are necessary to limit SPAM generation from the Customers computers and to fully cooperate with VISTADIAL in eliminating SPAM from the VISTADIAL network. The Customer agrees such steps may include termination of the Customers service.
The Customer agrees that the first violation of this policy will result in an "Investigation Fee" of up to $50 being charged to the Customer by VISTADIAL and will result in the Customer's account will be reviewed for possible immediate termination. In the event the Customer commits a second violation of this policy the Customer will be charged a further additional "Investigation Fee" of up to $500 and agrees to permit VISTADIAL to immediately terminate the Customer.s account either on a temporary or full time basis. The Customer agrees to permit VISTADIAL, or its agents, access to its premises to inspect, review, modify and repair if necessary the Customer`s computers, facilities and equipment in the event the Customer commits a second or further violation of this policy. Customer agrees that such intervention(s) shall be solely at the discretion of VISTADIAL. In this event the Customer shall be responsible to pay any and all costs incurred by VISTADIAL, or its agents, and agrees VISTADIAL may add such costs to the Customer`s account in the event any costs are not paid within 10 days of the services being rendered.
Faking or forging an Internet Protocol ("IP") address other than the ones allocated to the Customer by VISTADIAL (sometimes referred to as "spoofing") is prohibited.
Call services are intended for phone calls and not for the operation of independent business use, such as, all centres, autodialing, continuous or extensive call forwarding, continuous connectivity, fax broadcasts, fax blasting or telemarketing
Uploading, posting, publishing, defacing, modifying, transmitting, reproducing, or distributing in any way, any information, software or other material which is protected by copyright, without obtaining permission of the copyright owner or right holder; or obtain or attempt to obtain VISTADIAL Services by any means or device with intent to avoid payment or to defraud is prohibited
VISTADIAL may immediately and, without notice, suspend or terminate the Customer's Service and terminate the Agreement immediately for the Customer's failure to comply with VISTADIAL's Acceptable Use Policy set out in this Section. For greater clarity, any such violations of this Policy by the Customer or any third party accessing or using the Facilities shall be deemed to be violations of this Policy by the Customer. VISTADIAL reserves the right to charge the Customer for all direct and indirect costs and damages relating to any breach of its Acceptable Use Policy.
VISTADIAL disclaims any obligation to monitor the content of information and/or materials on its network and exercises no control whatsoever over the content accessible on the Internet. However, VISTADIAL may monitor such content electronically from time to time, to measure usage, and may also disclose any such information where required by law pursuant to a lawful order of a court exercising jurisdiction against the Customer and may remove any information or materials which are unacceptable, undesirable or in violation of this Agreement and without notice to or the consent of the Customer.
VISTADIAL reserves the right to alter this policy from time to time. For the most up to date policy visit www.vistadial.com/privacystatement.
VISTADIAL is committed to upholding all governmental obligations, laws and regulatory requirements. VISTADIAL is committed to following the privacy regulations as required by the Personal Information Protection and Electronic Documents Act ("PIPEDA") and has taken steps to ensure that all customer information is acquired and retained only for opening, setting up and maintaining accounts and customer credit for VISTADIAL Services. Included among these Services are telephone local and long distance calling and related features, data and other Services. In addition, we would use Customer information for maintaining Customer accounts; verifying credit worthiness; protecting Customer's from identity theft, fraud, misuse and/or authorized access to your account or personal information; share application and transaction information with employees, contractors, credit and consumer reporting agencies and other parties who have a need to know and have financial information or dealings with our Customers for purposes of maintaining Customer accounts.
Except as may be required by law and in connection with establishing and maintaining good credit, customer information that is provided to VISTADIAL is not shared with anyone other than those who are employed or contracted with VISTADIAL to set up, provision, implement and maintain VISTADIAL Services and accounts as stated above. Except as otherwise stated herein, we do not share this information with any other third party for any other purpose.
Information obtained is only accessed by those who need to know for the purposes set out herein and is stored in a secure location, both paper and electronically.
After becoming a customer, a customer that wishes to terminate their Services and remove their personal information from our records, can do so by following any current contractual commitments associated with VISTADIAL Services or these Terms, and by simply informing us. Customer information will only be retained as long is necessary for the effective termination of their Services, or as required by any local, provincial or federal authority or regulating body. Thereafter, customer information will be removed from our records.
Anonymous information collection, i.e. information that does not directly identify a person, may be collected and summarized for building managers, owners, technicians or used by VISTADIAL for the improvement of the services it offers or may offer to its customers in the future.
If a Customer does not wish to receive notice of special offers or other marketing information from VISTADIAL, or if a Customer would like to receive only certain types of communications from us, please let us know by emailing customecare@vistadial.com
The customer acknowledges and understands that during a service outage by your internet provider or for any reason whatsoever, your VISTADIAL service(s) will not work.
VISTADIAL Services operate on certified products that shall not be rearranged, disconnected, removed, repaired, altered or otherwise interfaced with, except by special agreement with and prior approval of VISTADIAL.
VISTADIAL and/or its directors, officers, employees, contractors or agents, shall not be liable in any way or manner whatsoever to the Customer, or to any person, firm or corporation whatsoever, including, but not limited to the following reasons:
Under no circumstances shall VISTADIAL be liable for any indirect, special, consequential, exemplary or punitive damages whatsoever, including any loss or interruption of business or lost profits, even if such damages were reasonably foreseeable. No agents or employees of other carriers shall be deemed to be agents or employees of VISTADIAL.
In subscribing for VISTADIAL Services, you obtain no proprietary right or interest in, any particular facility, Service, equipment, telephone number or code associated with the Services.
VISTADIAL may assign or transfer all or part of its Agreements and Services without the consent of the Customer. The Customer shall not transfer or assign its interest or delegate its duties or responsibilities under its Agreement for Services without VISTADIAL prior written consent, such consent shall not be unreasonably withheld and, provided that VISTADIAL has satisfied itself as to the identity of the assignee, financial, credit or otherwise and that the assignee signs an assumption agreement or change of responsibility, agreeing to be bound by all of the terms and conditions of the VISTADIAL Agreement for Services. Any transfer or assignment contrary to this section shall be deemed a material breach of the Agreement giving VISTADIAL a right to terminate the Agreement and will not release or relieve the Assignor Customer from any of the terms of the Agreement or these Terms.
VISTADIAL does not represent, warrant, covenant or guarantee that transmissions initiated by the Customer in the course of using the Services cannot or will not be received or intercepted by any other person(s).
VISTADIAL shall not be liable for any delay in the performance or for non-performance in whole or in part, of the Services and periods set out for performance of responsibilities as a result of acts of God, floods, war, fires, natural disasters, famine, earthquake, embargoes, labor disputes, casualties, civil disturbances, acts of civil and military authorities, fibre, cable, equipment or other material or component failures, fibre cuts, lack of or delay in transportation, shortages, unavailability or delay in delivery not resulting from the responsible party's failure to timely place orders therefore, government codes, permits, ordinances, laws, rules, regulations or restrictions, or any other contingency beyond its reasonable control.
Any notice, request, demand, consent or other communication provided or permitted hereunder shall be in writing and given by personal delivery, or sent by registered mail, postage prepaid, or transmitted by facsimile or other form of recorded communication tested prior to transmission, addressed to the party for which it is intended at the address set out in this Agreement, in the case of VISTADIAL:
Customers can contact a VISTADIAL Customer Care Representative by the following methods:
By mail sent to:
| Phone: | +1 (647) 479-0981 |
| Fax: | +1 (647) 479-0982 |
| Comments, Complaints: | customercare@vistadial.com |
| Billing, Collections: | billing@vistadial.com |
| Support | support@vistadial.com |
VISTADIAL Communications reserves the right to revise, amend, or modify the TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).
TOS REV 03-17
All content copyright 2017 VISTADIAL Communications unless otherwise noted.
Please fill out the fields marked in red to complete the sign up process.
Username already exist in system. Please reset your password!